Privacy Policy

1. Introduction

At Pixsays, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Pixsays and how we use it.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collected on www.pixsays.com. This policy is not applicable to any information collected offline or via channels other than this website.

2. Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

4. How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website
• Improve, personalize, and expand our website
• Understand and analyze how you use our website
• Communicate with you for customer service, updates, and marketing
• Send you emails only in case of urgency or regarding your account
• Find and prevent fraud, and to ensure the security of your account
• Also, knowingly we do not store any of your uploaded image data into our backend, giving you a more secure SaaS experience.

5. Log Files

Pixsays follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this as part of hosting services' analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

6. Cookies and Web Beacons

Like any other website, Pixsays uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited.

The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

7. Advertising Partners Privacy Policies

Third-party ad servers or ad networks use technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Pixsays, which are sent directly to users' browsers. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Pixsays has no access to or control over these cookies that are used by third-party advertisers.

8. Third Party Privacy Policies

Pixsays's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

9. Return & Refund Policy

The following terms are applicable for any products that you have purchased from us.

Eligibility for Refunds

We offer refunds under the following circumstances:

• If a technical issue caused by our platform prevents you from accessing the features you paid for, and the issue cannot be resolved within a reasonable timeframe
• If you cancel your subscription within the refund period outlined below

Refund Period

Refund requests must be made within 5 days of the payment date. Also, refund requests will only be accepted if you have used less than 30% of the credits based on the current plan. Requests made after this period or violating the usage conditions will not be eligible for a refund.

Non-Refundable Cases

Refunds will not be granted under the following conditions:

• If you change your mind after purchasing a subscription or service
• If the refund period has expired.
• If you have used more than 30% of the credits based on your current plan.
• If you fail to use the service during the subscription period
• If the issue is caused by third-party software or tools not affiliated with our platform

Refund Process

To request a refund, please follow these steps:

• Contact our support team at [email protected]
• Provide your payment receipt, order ID, and a detailed explanation of the issue
• Our team will review your request and respond within 3-5 business days
• If your request is approved, the refund will be processed to your original payment method within 7-10 business days

10. CCPA Privacy Rights

Under the CCPA, among other rights, California consumers have the right to:

• Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers
• Request that a business delete any personal data about the consumer that a business has collected
• Request that a business that sells a consumer's personal data, not sell the consumer's personal data

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

11. GDPR Data Protection Rights

We want to ensure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access: You have the right to request copies of your personal data. We may charge you a small fee for this service
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions
• The right to object to processing: You have the right to object to our processing of your personal data, if you believe that your personal data is being processed for purposes other than those that are set out in our Privacy Policy
• The right to data portability: You have the right to request that we transfer the data to another organization or directly to you, under certain conditions

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

11. Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Pixsays does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

12. Contact Us

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at [email protected] .